Terms & Conditions
Key terms for using the mescreen™ website, kits, and services.
Operator
MeScreen is a trading name of Bounce Tribe Limited, a company registered in England and Wales (company number 17092924), registered office 167 - 169 Great Portland Street, 5th Floor, London W1W 5PF.
Eligibility
You must be 18+ and provide accurate information.
Service definition
mescreen™ is a wellness and functional laboratory assessment. It is not a medical device and is not intended to diagnose, treat, cure, or prevent disease.
Orders & payment
Payment is due in full before dispatch or service provision. Orders may be refused or cancelled for legal, operational, or fraud-prevention reasons.
Sample processing
Samples are collected via dried blood spot (DBS) card and analysed at a partner laboratory outside the UK.
Results timeline
Typical turnaround is approximately four weeks, with certain exceptions for quality control, missing information, or events outside reasonable control.
Lost in transit
If a properly returned sample is confirmed lost in courier transit, one replacement DBS kit/card may be issued at no cost.
User handling issues
If collection or packaging problems cause QC failure, replacement materials may be available for an additional fee.
Support
Customer support aims to respond within a reasonable timeframe, typically around two business days.
Governing law
The laws of England and Wales; English courts have exclusive jurisdiction.
This page is a reader-friendly web summary of the source terms supplied for the project build. Final legal review remains sensible before public launch. Contact info@mescreen.co.uk with legal or SLA questions.